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1.0 General:
1.1 Swiss NF Metals and SNF Forestadent in the following text referred to SNF is
committed to protecting your right to privacy. The following describes how the
personal information, which we collect from you in connection with our business
relationship will be handled and your rights to limit use of that information.
1.2 SNF reserve the right to revise this policy from time to time,
as privacy laws and practices evolve and will publish revisions at our earliest reasonable convenience.
2.0 Purposes:
2.1 In order to provide high quality services and to manage our relationships with our existing and potential customers,
employees, contractors and consultants, SNF collects a broad range of personal information.
2.2 If you are a customer, we may collect personal information that we require in order to complete your project satisfactorily.
We may collect information about you, and, if applicable, your employees,
and/or others associated with your organization (such as contractors or consultants).
These requests may include name, telephone, fax, email address, job title, organizational chart,
credit information and special physical or environmental needs or other information that may be required as your project progresses.
This information is used for:
• Confirming your business identity
• Entering into a contract with us
• Development of plans and documents necessary to the satisfactory completion of your project
• Providing ongoing service
We may disclose the information we collect to certain third parties including:
• Third parties such as contractors, suppliers and consultants, as required to satisfactorily complete their contractual obligations with you
2.3 We may also disclose either customer or employee/contractor personal information:
• When permitted or required by law
• In a medical emergency
• To a public authority if,
in our reasonable judgment, there appears to be an imminent danger which could be avoided by disclosing the information.
3.0 Consent:
3.1 Consistent with privacy principles and applicable legislation, and where reasonably possible SNF only collects, uses or discloses personal information with the consent from the individual. Under the applicable principles and legislation, consent may be obtained in writing, or orally, expressly, impliedly or by not opting out. SNF is careful to select a fair and reasonable form for the consent required in the circumstances.
3.2 If you are a customer, you consent to supply personal information as described in Section 2. You consent to the use of that personal information to administer, implement and perform our services as they relate to your project. You also represent that you have obtained the consent required by applicable laws and policies to the disclosure of personal information of your employees, officers, directors and consultants. In certain limited circumstances consistent with law and regulation (e.g., legal, medical, or security reasons) personal information can be collected, used, or disclosed without your knowledge or consent.
4.0 Third-Party Transfers:
4.1 SNF may retain third parties to help us promote, implement and administer our services. SNF may disclose to these third parties the personal information they need to perform their obligations. In such cases, SNF will take all reasonable contractual steps to ensure that a comparable level of personal information protection is provided by these third parties, including restricting their using the information for any other purpose. When SNF discloses or provides your personal information to a third party as permitted by these principles, SNF will require them, by agreement, instruction or otherwise, to comply with the requirements that are embodied in these principles.
5.0 Accuracy:
5.1 SNF will make every reasonable effort to ensure that the personal information we obtain from you will be maintained as accurately and completely as necessary for its purpose. Your personal information will be verified in our records and updated if necessary each time you notify us of a change, and as practical during the course of our business relationship with you. It is your responsibility to notify us immediately of any change in personal information which you have previously supplied to us.
6.0 Security:
6.1 SNF will take appropriate security measures to protect your personal information against loss, theft, unauthorized access or disclosure, improper use, alteration or destruction. We employ physical (security system, locked storage, offsite backup, etc.), technological (network security, firewalls, antivirus, etc.) and administrative (employee training) safeguards. SNF maintains complete records of the storage locations of personal information, both paper and electronic.
6.2 If you are a customer, upon your written and reasonable request, your personal information will be erased from our records. Removal of your personal information from our records may affect our ability to provide you with our services or products.
6.3 If you are a customer, personal information that is no longer necessary or relevant for the identified purposes or required to be retained by law will be destroyed, erased or made anonymous or unidentifiable. When seven (7) years have elapsed after the substantial completion of your last contract, all personal information pertaining to you and your employees will be permanently erased from our records.
6.4 You can request additional information or request access to your personal information maintained by SNF at any time. We will respond to your request within 45 days. There may be a small charge for each request. If charges apply, we will notify you in writing and seek your approval of the charges prior to processing your request. You may submit your request in writing to:
Swiss NF Metals, Inc.
156 Duncan Mill Rd Unit # 19
Toronto, ON M3B 3N2
Attn: Ms. Karin Kempnich
Chief Privacy Officer
7.0 Complaints:
7.1 If you feel SNF has not complied with appropriate privacy principles or practices,
you may request that we correct or remedy such non-compliance and we will respond to your complaint promptly once we have had an opportunity to complete an investigation.
The contact information for the responsible person and office to whom you may address any complaints in connection with compliance is:
Swiss NF Metals, Inc.
156 Duncan Mill Rd Unit # 19
Toronto, ON M3B 3N2
Attn: Ms. Karin Kempnich
Chief Privacy Officer
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